Get Help

HMSC operates two telephone lines for people to speak to us and get support.

New Enquiries Line – every Thursday at 10 am
Tel: 020 4566 7412

This line is for new visitors (people who have never been to HMSC) or existing visitors with a totally new issue.
The line will be exceptionnally closed on 18/01 and 25/01/24.

The line opens at 10am and closes when all the slots are filled. This is first come-first served booking system – if you have an urgent issue, you need to call at 10am. If we cannot take your call, please try again the next time the line is open. Because of limited resources, we will not reply to new enquiries by email or telephone outside of this line.

We will take only basic details from you at this stage. We may give you an appointment to attend one of our weekly Monday triages.

  • We can only support people who live in London – please only call the line if you live in a London borough.
  • We prioritise those who are destitute or on a very low income.
  • We cannot help British citizens. We cannot support adults wishing to apply for British citizenship.

Existing visitors (people who already have a file open with HMSC) can call the catch-up line (open every Thursday between 12pm and 2pm) – the number for this line will be shared with you at your Triage appointment.

Other sources of immigration advice

If you can’t get through our New Enquiries Line, you can try to contact these other organisations for immigration advice.

HMSC is registered with the Office of the Immigration Services Commissioner (ref: N201500478)